I have a offer flow. It has start, Send Generic and end shapes. I have configured Output template with configuration as "ExternalMKTData" and "OffersDetails" as table. But while testing offer, i have checked write to DB. But instead of OffersDetails, it is inserting records in MKT_Staging. I have checked access group of Pega:NBAM Agents, it is pointing to correct application. Can some one help me for the same.
Hi, The output template will initially write the data to the MKT_STAGING table and then an agent picks it up from there to write it to your actual OfferDetails table.
If you are sure the OfferDetails table is not written to, then please check if the agents that are processing the outbound file/db channel is actually running in atleast one of the nodes (OutboundMaster and WriteOutboundAgent)
If the nodes are still running, and you don't see it writing - then we need to dig further. Where the templates rules moved from one server to another ? like dev to QA - if so there might be missing data instances - try and create a new template and try the same tests end to end locally on the target server and see if it works.