How to send HTML in Digital Messaging client channel API
I am looking to be able to send richer content through the client channel API when utilising a chat bot.
By default, it appears that all HTML content setup in a paragraph rule is stripped out when the chat bot responds on the client channel API - I would like to be able to provide some simpler tags such as formatting, links and lists.
Accepted Solution
Updated: 21 Jul 2024 15:52 EDT
LTIMindtree
IN
@Phill99J Try checking pyGenericTemplate DT . you can modify it as per your requirement.
Also try to see the Digital message configuration.
you can also check mixins.
Pegasystems Inc.
CA
I hope you can use Pega Push to send the links. Please find the document below to configure Page Push.
Labb Consulting
GB
@RameshSangili Hi, I am specifically looking for chat bot messages, not pushing content as CSR's. Thanks
Accepted Solution
Updated: 21 Jul 2024 15:52 EDT
LTIMindtree
IN
@Phill99J Try checking pyGenericTemplate DT . you can modify it as per your requirement.
Also try to see the Digital message configuration.
you can also check mixins.
Labb Consulting
GB
@Abhishek Tripathi Hi - thanks for this. The Custom DT approach did the trick - this maintains the captured HTML elements rather than stripping out like text.