Question
Amdocs
US
Last activity: 8 Jun 2022 5:13 EDT
How to send outbound sms through Pega with Digital Messaging channel (Twilio sms)
Hello,
Requirement is to send an outbound sms from Pega. Our team has already setup the Pega Twilio account and created a conversation flow for the Digital Messaging channel.
Issue - How to invoke the Digital Messaging channel to send an sms? How to pass the number for which the sms needs to be sent?
We have tried invoking the channel through casetype but couldn't send an sms.
Thanks.