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Question

 kamalesh Mohanty (Kamalesh_mohanty)
Areteans
Associate director- Technology
Areteans
IN
Kamalesh_mohanty Member since 2010 7 posts
Areteans
Posted: May 4, 2022
Last activity: May 13, 2022
Posted: 4 May 2022 8:12 EDT
Last activity: 13 May 2022 4:55 EDT
Closed
Solved

Digital messaging encryption mechanism

Hi,

I wanted to know how Digital messaging chat message security is maintained in Pega?

Any reference document also would be really great.

Thanks

 


***Edited by Moderator Marije to add Capability tags***
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Pega Chat 8.1
Conversational Channels
Security
Financial Services
Lead System Architect

Accepted Solution

Posted: 2 years ago
Updated: 2 years ago
Posted: 5 May 2022 7:19 EDT
Updated: 13 May 2022 4:55 EDT
Dave Seidle (seidd1) Senior Product Manager, Customer Service Digital
Pegasystems Inc.
CA

@Kamalesh_mohanty

To organize a security discussion in detail please contact your account executive. In general, data is encrypted in-transit and at rest. Messaging between the digital messaging service and your Pega instance is authenticated by your digital messaging credentials. Information about a specific chat session is only maintained in the digital messaging service while that session is active. The details of the chat are removed when the chat session ends, or when the session times out.

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Posted: 2 years ago
Posted: 13 May 2022 2:19 EDT
kamalesh Mohanty (Kamalesh_mohanty)
Areteans
Associate director- Technology
Areteans
IN

@seidd1 - Thanks for your reply, any idea about the encryption mechanism that Pega uses to encrypt the chat messages? 

 

I will reach out to our AE for more details. thanks.

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