How to route to different operators based on various departments.
HI all I have requirement to configure cascading approval (reporting structure) but in parallel.Like when the department type is say Disputes the case should be routed to all the operators(manager,director,vice president)but i am unable to configure this using business logic.As irrespective of the department the case should route to all the 3 operators and the flow should be parallel like manager ,director and vice president all three can work on the assignment parallely.
How to configure this requirement?
Accepted Solution
Updated: 18 Mar 2024 11:51 EDT
Pegasystems Inc.
CA
You can use split join to achieve your requirement and 3 different flows.
Configure the assignment gets routed to the Manager in 1st flow
Configure the assignment gets routed to the Director in 2nd flow
Configure the assignment gets routed to the Vice President in 3rd flow.
In the Parent flow, wait for all approvals and then resume the Parent flow to the next steps.
Maantic Inc
IN
There can be two approaches for the above requirement based on the below conditions:
1. If the flow/subprocess is different for each actor then you can use split join shape.
2. If the flow/subprocess is same for each actor then you can use split for each shape.
Based upon your requirement you can select either of the approaches.
Updated: 18 Mar 2024 7:36 EDT
Cognizant
IN
@SoumyajitB no thats not the case I am already using split for each but i want to know how to route to 3 different operators at a same time .As either all the assignments are routed to manager or director or only to VicePresident.Business logic routing isnt working
Accepted Solution
Updated: 18 Mar 2024 11:51 EDT
Pegasystems Inc.
CA
You can use split join to achieve your requirement and 3 different flows.
Configure the assignment gets routed to the Manager in 1st flow
Configure the assignment gets routed to the Director in 2nd flow
Configure the assignment gets routed to the Vice President in 3rd flow.
In the Parent flow, wait for all approvals and then resume the Parent flow to the next steps.