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Question

 Sameera Sandaruwan (SameeraS)
Evonsys Pvt Ltd
Sameera Sandaruwan
Evonsys Pvt Ltd
LK
SameeraS Member since 2015 30 posts
Evonsys Pvt Ltd
Posted: Nov 23, 2021
Last activity: Nov 24, 2021
Posted: 23 Nov 2021 23:21 EST
Last activity: 24 Nov 2021 2:23 EST
Closed

Route based on workload

Hi,

 

How can I route an assignment based on the workload of the particular operator.

***Edited by Moderator: Pooja Gadige to change category from General to Product, add product details tag, add capability tag***
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Pega Platform
Case Management

Posted: 3 years ago
Posted: 24 Nov 2021 0:56 EST
Raju Botu (Raju Botu)
Aaseya IT Solutions
AVP
Aaseya IT Solutions
IN

@SameeraS You can use custom routing and toLevelledgroup. 

Refer to the following articles. 

https://academy.pega.com/topic/push-versus-pull-routing/v1

https://docs-previous.pega.com/adding-custom-routing-options-business-logic-based-routing

I have enclosed a sample screenshot from 8.5 

Routing options

 

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