Question
Cognizant
Cognizant
IN
Cognizant
Posted: Apr 18, 2025
Last activity: May 15, 2025
Last activity: 15 May 2025 14:47 EDT
How to give access to multiple people using DWA
My project has a need to send multiple person the case, and they need to open or edit simultaneously without any issue ,I tried working with DWA but it provide access to only one person,after that it's getting expired, can we customize DWA or use alternate method so that multiple person can work without any issue
***Edited by Moderator Marissa to change type from General to Product, added Product details and Capability tags***
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@RohithHarishS17297189 whom do you want to give access to? Are those users internal users or external? Is the case type is enable to allow multiple user access? If the users are internal and case type is configured for multiple user access, you can refer the worklink corr fragment to generate the url for the case. They should be able to work on the case simultaneously.