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Question

 ramakrishna a (ramaamvt) ramakrishna a
Accenture
IN
ramaamvt Member since 2018 59 posts
Posted: Mar 29, 2020
Last activity: Apr 15, 2020
Posted: 29 Mar 2020 11:50 EDT
Last activity: 15 Apr 2020 2:40 EDT
Closed
Solved

How to continue another assignment in flow if user is not responded for some specific time?

I have submitted one particular request to particular user for some specific time if user doesn’t respond, I need to continue with the another assignment in the flow, how?

Thanks

 

***Edited by Moderator Marissa to update Platform Capability tags****

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Pega Platform Low-Code App Development Case Management Senior System Architect

Accepted Solution

Posted: 4 years ago
Updated: 4 years ago
Posted: 14 Apr 2020 23:59 EDT
Updated: 15 Apr 2020 2:40 EDT
Bhavya Tyagi (Bhavya) Coforge DPA Senior Technical Lead
Coforge DPA
GB

Hi 

You can do below configuration:

Resume flow

 

This will in the backend call ResumeFlow itself.

In your flow you can configuration decision as mentioned by Priyankar above to move to different assignment.

 

Regards

Bhavya

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Posted: 4 years ago
Posted: 29 Mar 2020 18:26 EDT
Priyankar Ghosh (PriyankarG) Knowledge Expert PEGA Lead Consultant
Knowledge Expert
NL

Hi Rama,

1.) Configure SLA to Advance the flow . And in the continuation path check some property to see whether it was resumed manually or by SLA and if it is resume by SLA then you route the flow to the desire assignment

 

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Accepted Solution

Posted: 4 years ago
Updated: 4 years ago
Posted: 14 Apr 2020 23:59 EDT
Updated: 15 Apr 2020 2:40 EDT
Bhavya Tyagi (Bhavya) Coforge DPA Senior Technical Lead
Coforge DPA
GB

Hi 

You can do below configuration:

Resume flow

 

This will in the backend call ResumeFlow itself.

In your flow you can configuration decision as mentioned by Priyankar above to move to different assignment.

 

Regards

Bhavya

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