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 ramakrishna a (ramakrishnaa7516) Accenture
Accenture
IN
ramakrishnaa7516 Member since 2018 59 posts
Accenture
Posted: March 30, 2020
Last activity: April 19, 2020
Posted: 30 Mar 2020 12:36 EDT
Last activity: 19 Apr 2020 4:43 EDT
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Users are complaining slowness in a specific time in production

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Users are complaining between 2 and 3 pm as they are seeing some slowness, how we can debug that scenario? What will be the approach?

Thanks,

Pega Platform Low-Code App Development Technology Services Senior System Architect
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Posted: 2 years ago
Posted: 30 Mar 2020 13:05 EDT
Harish Gunneri (Harish_Gunneri) PEGA Senior Principal Engineer, Technical Support
Pegasystems Inc.
US

If you are aware of the node, check for any RequestorLockException or ThreadDumps around the time in the particular node's PegaRULES log and verify PegaALERTS (in GMT format) during the same time for any poor performing operations. (Try to pick the alerts which aren't just above the threshold)

If you're unsure of a node, you need to check both the logs on all the nodes (web nodes) at least.

Also, Pega PDC (Pega Predictive Diagnostic Cloud) comes in handy to monitor/filter the usage/alerts during a specific time. 

https://community.pega.com/knowledgebase/products/predictive-diagnostic-cloud

 

I am not suggesting/solving any issue and but this is an approach one should be taking for performance issues.

We'd prefer it if you saw us at our best.

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