Question
UAPstudent_avanthi
IN
Last activity: 2 Feb 2024 11:55 EST
How to configure real time email in pega
I have an requirement like sending an email to the customer about case status ,for that how can I configure real time email
Accepted Solution
Updated: 2 Feb 2024 11:55 EST
Tata Consultancy Services
IN
Could you please refer below articles
https://docs-previous.pega.com/data-management-and-integration/84/creating-email-integration?
https://harshatrainings.com/what-is-email-integration-in-pega/
https://pegateck.com/send-customized-email/
PEGA- Email Account Creation, Settings to do in Gmail & Sending an Email and Create case from email, using email listener
Thanks,
Ashok
Updated: 17 Dec 2023 0:55 EST
Infosys Limited
IN
At first,You need to configure the email account in your workpool / case level class. Then you need to configure the customer as the case participant / workparty in the case designer. Then use the email smart shape where you can choose the customer work party to send email.
If you want the email to be send for each of the case change status in real time, configure the declare on change activity for the property: pystatuswork. Then in the actvity use ootb activities (corrnew) to send email to the customer workparty.