How to include Date time based on respective Time zones in Email body?
Hi,
Based on the SLA, an email is triggering when it reached the goal time and the email body is always getting the goal time in GMT format irrespective of the timezones.
1. How to change the GMT time zone format in email, while it is sending through SLA?
2. If I am sending email to 3 operators in different time zones, In the email body, How to include the date time in their different time zones respectively.
Bits in Glass
IN
@AnushaV04 correct, pega stores all the dates in gmt format in the backend. You would need to convert time to operator's timezone and then store that in a property and use that in the correspondence for sending email.
Cognizant technology solutions
IN
Try this function @BusinessCalendar.addTime(Param.CurrentDateTime,0,0,Param.GoalValue,0,true,Param.Calendar)
Example:
@BusinessCalendar.addTime("20160308T010000.000 EST", 0, 1, 0, 0, true, "USDefault"); RUF return value is 20160308T140000.000 GMT.
addTime function adds days, hours, minutes , seconds to startDateTime and returns a DateTime String in GMT. If startDateTime is blank or null, we default to currentDateTime. If useBusinessCalendar is set to true, but no calendarName is specified, 'Default' calendar is used. If it fails obtaining calendarCache for the calendarName, or if any exception happens while adding business or calendar time to a startDateTime then also 'Default' calendar is used. If useBusinessCalendar is set to false, then a GregorianCalendar is obtained with 'GMT' timeZone and adds days, hours, minutes , seconds by setting Calendar time to startDateTime.