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Question

 Satish Kumar Mogilicherla (Satish Mogilicherla)
Aaseya IT Services Pvt.Ltd
CONSULTANT
Aaseya IT Services Pvt.Ltd
IL
Satish Mogilicherla Member since 2018 3 posts
Aaseya IT Services Pvt.Ltd
Posted: Dec 2, 2018
Last activity: Dec 4, 2018
Posted: 2 Dec 2018 1:23 EST
Last activity: 4 Dec 2018 20:55 EST
Closed
Solved

How the Communication takes between Chat Server and Pega 7 Chat rules

Hi,

We have the Pega Chat Architecture for Customer Service FW, in this architecture, Customer communicates with the ChatServer using webchat. Similiarly, CSR(Customer Service Representative) will access the Chats of the customer through ChatServer using XMPP Protocol as a channel.

My query here is, PegaChat rules are the part of PegaCustomer Service FW or it is a StandAlone application that uses some Integration for Communication?

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Accepted Solution

Posted: 5 years ago
Posted: 3 Dec 2018 9:11 EST
Amit Patel (Amit_Patel)
PEGA
Senior Director of Engineering, Customer Service
Pegasystems Inc.
US

Hi, the CSR connection to the Chat server is a part of the Customer Service application. It uses XMPP directly to communicate with the server. 

Amit

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