Question
PegaSystems CHAT server
We are starting a project on Pega CS framework and would be implementing both PegaCHAT and PegaCALL as part of that, and , I was going through the release notes for PegaCHAT 7.1.4 and found this:
The key features and functions of this release are:
Pegasystems Chat Server – PegaCHAT now includes a chat server built and supported by Pegasystems.
NOTE: Integration with the Openfire chat server is deprecated. If you are using a previous version of PegaCHAT, you should migrate from Openfire to Pegasystems Chat server.
However, there is not much information on Pegasystems Chat server, is there any documentation for this. Also, Can this be hosted on same server as Pega or do it needs its own physical server.
Also as we would enable chat with users on internet website(non-Pega), so ideally we would need this to be hosted in Amber Zone and firewalled to our Pega systems on intranet(Green-Zone) as we do not want our intranet to be exposed to outside world.
Please share the best practices on deploying the Chat server please, for our consideration.
Pegasystems Inc.
US
Parshant,
There is a page on PegaCHAT in the PDN at https://collaborate.pega.com/question/pegachat-ux-changes. The implementation guide for PegaCHAT, which is available if you scroll down on the page, should help to answer some of your questions about configuration.
Matt
Updated: 16 Mar 2016 14:35 EDT
Phalanx Consultancy Limited
GB
Hi,
Continuing this thread, we added Apache reverse proxy between Pega application server and CHAT server as per commendation in the implementation guide. All the servers are running in HTTPS mode. We are now facing issues in server certificates exchange. The request from Pega is not reaching the CHAT server and hence the API key is unable to get validated. From the application side the below error is coming in the log
2016-03-16 12:45:43,672 [ WebContainer : 5] [TABTHREAD0] [ CS:01.01.01] (nvoke.Rule_Connect_REST.Action) ERROR manas - com.pega.pegarules.pub.services.ConnectorException: Caught unhandled exception: com.pega.apache.http.conn.HttpHostConnectException: Connection to
https://xffd1423vuk.dev.eur.wm.ubs.net:8005 refused
And from the apache reverse proixy server the below error is coming
Hi,
Continuing this thread, we added Apache reverse proxy between Pega application server and CHAT server as per commendation in the implementation guide. All the servers are running in HTTPS mode. We are now facing issues in server certificates exchange. The request from Pega is not reaching the CHAT server and hence the API key is unable to get validated. From the application side the below error is coming in the log
2016-03-16 12:45:43,672 [ WebContainer : 5] [TABTHREAD0] [ CS:01.01.01] (nvoke.Rule_Connect_REST.Action) ERROR manas - com.pega.pegarules.pub.services.ConnectorException: Caught unhandled exception: com.pega.apache.http.conn.HttpHostConnectException: Connection to
https://xffd1423vuk.dev.eur.wm.ubs.net:8005 refused
And from the apache reverse proixy server the below error is coming
[Wed Mar 16 12:45:53.640780 2016] [ssl:info] [pid 2281266:tid 140574615140096] [client XX.XX.XX.XX:41419] AH01964: Connection to child 128 established (server xffd1423vuk.dev.eur.wm.ubs.net:443)
[Wed Mar 16 12:45:53.653540 2016] [ssl:info] [pid 2281266:tid 140574615140096] [client XX.XX.XX.XX:41419] AH02008: SSL library error 1 in handshake (server xffd1423vuk.dev.eur.wm.ubs.net:443)
[Wed Mar 16 12:45:53.653600 2016] [ssl:info] [pid 2281266:tid 140574615140096] SSL Library Error: error:14094416:SSL routines:SSL3_READ_BYTES:sslv3 alert certificate unknown (SSL alert number 46)
[Wed Mar 16 12:45:53.653615 2016] [ssl:info] [pid 2281266:tid 140574615140096] [client XX.XX.XX.XX:41419] AH01998: Connection closed to child 128 with abortive shutdown (server xffd1423vuk.dev.eur.wm.ubs.net:443)
Both the servers has the appropriate certificates. But still the connection is unable to get established. Can anyone guide me on the issue?