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Question

 Jeevantha Perera (JeevanthaPerera)
Virtusa
Pega Senior System Architect
Virtusa
LK
JeevanthaPerera Member since 2015 33 posts
Virtusa
Posted: Aug 22, 2017
Last activity: Aug 28, 2017
Posted: 22 Aug 2017 1:52 EDT
Last activity: 28 Aug 2017 2:59 EDT
Closed

Installing pega chat server

Hi,

Currently we are using CSHC 7.21 and the package is not included with pega chat.

* Is the pega chat server need to be installed separately ?

* Can we use a windows based sever machine to install pega chat server ?

If pega server needed to be installed in the installation guide is mentioning prerequisite as linux based sever machine and mongo db.

But we are using windows server 2002 machine and mysql.cant we accomplish these on this machine ?

Thank You.

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Pega Customer Service

Posted: 7 years ago
Posted: 22 Aug 2017 4:21 EDT
Swarnendu Mukherjee (SwarnenduM)
BUPA
Swarnendu Mukherjee
BUPA
AU

1. Chat server has to be setup separately.

2. You can't use windows machine to do this setup. You  can use Pega chat cloud (maintained by Pega) if setup is not possible to achieve.

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Posted: 7 years ago
Posted: 22 Aug 2017 20:52 EDT
Susan Liu (SusanLiu_GCS)
PEGA
Senior Principal Engineer, Technical Support, Runtime Engine
Pegasystems Inc.
US

Hi,

Please follow "On-Premises Chat Server Installation" (below link) to do the setup. 

https://collaborate.pega.com/discussion/configure-pega-chat-cs

Other help link:

https://collaborate.pega.com/discussion/jee-component

 

Thanks,

Susan

 

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