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Question

 HariPrasad Kamalapuri (HariPrasadK8760)
Quest Diagnostics Inc

Quest Diagnostics Inc
US
HariPrasadK8760 Member since 2018 3 posts
Quest Diagnostics Inc
Posted: Jan 28, 2019
Last activity: Jan 28, 2019
Posted: 28 Jan 2019 5:52 EST
Last activity: 28 Jan 2019 9:02 EST
Closed

How to attach a Inbox's Email to a Case..?

Hello Everyone,

Can any one tell me, how to attach Inbox's Email ( Not Email's attachments) to a case..( working on Inbound Listener)?

Note: Like how we use to copy a mail from Outlook into desktop...like that I need to copy the just an entire email to a case.

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Case Management

Posted: 5 years ago
Posted: 28 Jan 2019 9:02 EST
Carissa Wenhardt (CarissaW_GCS)
PEGA
Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

Have you tried checking the 'Save original email (in EML format)' option on the listener rule?

https://community.pega.com/sites/default/files/help_v81/procomhelpmain.htm#data-/data-admin-/data-admin-connect-/data-admin-connect-emaillistener/process.htm

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