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Question

 Ravi Yarragonda (RaviY230)
HCL Technologies Ltd
Ravi Yarragonda
HCL Technologies Ltd
IN
RaviY230 Member since 2018 47 posts
HCL Technologies Ltd
Posted: Feb 6, 2020
Last activity: Jun 14, 2021
Posted: 6 Feb 2020 1:08 EST
Last activity: 14 Jun 2021 7:38 EDT
Closed

How Add Audit for Resolved Case

I have Resolved Case ID after i am running one activity with Agent.

That activity i am running API if API is success i need to add Audit.

Please help me.

 

Thanks,

Ravi

***Moderator Edit-Vidyaranjan: Updated Platform Capability***  

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Java and Activities

Posted: 4 years ago
Updated: 3 years ago
Posted: 6 Feb 2020 4:03 EST
Updated: 14 Jun 2021 7:38 EDT
Pavan Kalyan Kanaparthi (kanap2)
PEGA
Senior System Architect
Pegasystems Inc.
IN

Please find the below steps:

1) Create a wrapper activity and call this activity from the agent.

2) Inside wrapper activity, call the API activity. and in the next 2 steps add use History-Add method, one for success and one for the failure of API activity.

3) Use labels and call from API activity step by using StepStatusFail in the JUMP condition.

 

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