Question
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Wells Fargo
Wells Fargo
US
Wells Fargo
Posted: Apr 9, 2024
Last activity: Apr 10, 2024
Last activity: 10 Apr 2024 6:30 EDT
Capability to add an when condition to Resolve a case in a Certain Stage
Hi Team,
We have an certain requirement where, we need to close the case in current stage up on certain actions and we are not allowed to add Alternate Stages or add an Resolved Stage at the end. In the current Case type configuration
Can we add an When condition when we select Resolve the case option. I am aware we can use pxfocecaseclose etc and all other ways but I am just looking for a cleaner approach.
***Edited by Moderator Marissa to change Content Type from Discussion to Question***
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