Question
WillisTowerWatson
US
Last activity: 9 Sep 2024 11:00 EDT
Add History to the resolved cases
Hi,
Based on requirement , we want to resolve S- cases based on some conditions .
We forgot to add history while resolving.
Is there any way we can manually add history for a workobject.We did try using History-Add method but it is adding empty record in the table .
Is there any other way we can add history memo to resolved cases?
Thanks,
Rashmitha
***Edited by Moderator Marije to change type from General to Product, added Product details and Capability tags****
Accepted Solution
Updated: 9 Sep 2024 11:00 EDT
WillisTowerWatson
US
We are adding a note to the resolved cases using pxAttach note activity instead of reopening the workobject .
Updated: 14 Aug 2024 0:45 EDT
Pegasystems Inc.
IN
@RashmithaM Did you try using a savable data page in the respective history- class by setting all the required properties. Any challenges there? this is similar to saving the records using the activity(Page-new, property-Obj-save)
Maantic Global IT solution Pvt Ltd
IN
Which table are you referring here?
pc_history_work
pc_history_data
Or some Pr_history table?
WillisTowerWatson
US
@Abhishek Tripathi this is the table pc_history_work
Maantic Global IT solution Pvt Ltd
IN
Pegasystems Inc.
IN
@RashmithaM were you able to see the values set in the sql step
, when you trace it
Pegasystems Inc.
CA
My 2 cents...
- Reopen the Workobject - Add the reason for reopening either missing Audit logs or anything meaningful.
- Call History-Add to capture the Audit logs based on your business requirement and resolve the case again.
This will be in line with other cases (no extra audit logs after the cases are resolved).
WillisTowerWatson
US
@RameshSangiliInstead of reopening the workobject, Do we have any other options?
Pegasystems Inc.
CA
Sorry, it's not advisable to add audit history after cases are resolved.
Accepted Solution
Updated: 9 Sep 2024 11:00 EDT
WillisTowerWatson
US
We are adding a note to the resolved cases using pxAttach note activity instead of reopening the workobject .