Getting below error while trying to trigger an email from an external assignment in pega. Test connectivity is working finefine

This error typically occurs when Pega is unable to find the required data based on the provided inputs. In the context of Directed Web Access (DWA), it could be due to incorrect configuration or missing data.

Please ensure that the 'Data-Party-Person' instance and 'pyWorkPartyUri' are correctly configured and exist in your system. The 'pyWorkPartyUri' should match the operator ID for the external user.

If the issue persists, you may need to debug further by tracing the email listener or checking the logs for more detailed error messages.

Please go through the below previous PSC posts:

Configuring Directed Web Access

Can't open work object using email

Error : "Unable to open assignee's Data-Admin-Operator-ID record Administrato

@Nazeer Pasha there are restrictions when using DWA

Directed Web Access in configuring assignments for external users

Please ensure that the 'Data-Party-Person' instance and 'pyWorkPartyUri' are correctly configured and exist in your system. The 'pyWorkPartyUri' should match the operator ID for the external user.

If the issue persists, you may need to debug further by tracing the email listener or checking the logs for more detailed error messages.

Please go through the below previous PSC posts:

Configuring Directed Web Access

Can't open work object using email

Error : "Unable to open assignee's Data-Admin-Operator-ID record Administrato

User should be able to launch assignment from an email

DWA URL opening but asking logins to login Y?

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