Question
DWA URL opening but asking logins to login Y?
Hello All,
I was able to send a mail to external receipent using DWA. On Click of the link i was prompted log in screen but not opening work object screen directly. What configuration i have missed?. Please let me know. If I have already logged in then am I'm yo open that WO on click of the click on the mail.
Thanks
Sri.
***Moderator Edit: Vidyaranjan | Updated Categories***
Accepted Solution
Pegasystems Inc.
IN
Hi
Yes you need configure the assignment properties as below : where you configure, to whom you wanna delegate the assignment? , what correspondence you want to send etc.
Please note that, prior to this, you need to set up an EmailAccount in your application specific to your workpool
OCBC Bank
SG
Hi Sri,
Is it the first time you are trying to access the link? The link that was sent to email can be used only once.
Also, could you please make sure that you have created and operator ID for the external user(Recommended to start operator ID with reserved keyword External) and reference an access group that allows access to ruleset.
Also, make sure whether you have selected Licence Type as 'Invocation' in the Security tab of operator and Use external authentication is Unchecked.
Make sure whether you have configured the assignment, which ever you want to send to the external operator , with AssignmentType as 'External' and Route it according to your requirement.
TATA Consultancy Services Ltd
GB
Thanks Sandeep.
Do I need to send some params before starting of the assignment like email, username subject message? Also can I use a seperate correspondence for the assignment to meet my requirement?
Thanks,
Sri.
Accepted Solution
Pegasystems Inc.
IN
Hi
Yes you need configure the assignment properties as below : where you configure, to whom you wanna delegate the assignment? , what correspondence you want to send etc.
Please note that, prior to this, you need to set up an EmailAccount in your application specific to your workpool