GetNextWork Problem when retrieving task from Workbasket
I have a behaviour that i don't understand about the GetNextWork button.
I have an operator without the "Get from workbaskets first" checked. He didn't have any task in his worklist.
On the worktab, he only have access to one workbasket "Liquidation".
Even though this workbasket and other one are related to the exact same OrgUnit as the operator, this user was not allowed to see them. That's why we didn't had on the operator work tab.
When this operator click on the "GetNextWork" button, Pega open a task in a workbasket which he didn't have access.
Why does this happen and how to avoid Workbasket that are not set in operator work tab ?
Thanks.
Pegasystems Inc.
IN
May I know PRPC version ?
I would try and let you know possible the root cause.
Pegasystems Inc.
IN
I tried in PRPC 7.2.1.
I have created two workbaskets and one basket mentioned in operator work tab. Second work basket i did not mention any where.
Created work object and routed assignment to second work basket. Log in with operator and click the Next Assignment then operator does not get the assignment which is exists under second workbakset.
Kindly share your screen shots of configuration and PRPC version
Pegasystems Inc.
IN
How are you calling the GetNextWork functionality?
Is it using OOTB button? If No, what params are you passing to GetNextWork?