Question
SANTANDER
GB
Last activity: 19 Feb 2018 22:32 EST
Excluding certain assignments from GetNextWork (Customizing GetNextWork)
GetNextWork operates on a WB which has all pending approval assignments . But for a particular operator GetNextWork ( button ) should only return assignments worked by operators other than the current operator. (This is needed to prevent self approval of work . To give context , I am implementing buddy approval feature to CR case in Revision Manager Portal of Pega marketing which is nothing but normal case management under the hood)
Has anyone attempted this or a similar customisation to getNextWork ? Where should the customization go
Assign-.GetNextWorkCriteria (decision tree)
or in the following activities
GetNextWork operates on a WB which has all pending approval assignments . But for a particular operator GetNextWork ( button ) should only return assignments worked by operators other than the current operator. (This is needed to prevent self approval of work . To give context , I am implementing buddy approval feature to CR case in Revision Manager Portal of Pega marketing which is nothing but normal case management under the hood)
Has anyone attempted this or a similar customisation to getNextWork ? Where should the customization go
Assign-.GetNextWorkCriteria (decision tree)
or in the following activities
- Work-.findAssignmentInWorkBasket
- Work-.findAssignmentInWorklist
- Work-.GetNextWorkObject
Your thoughts are appreciated in adavance.
Cheers & Regards,
MikeMiracle
Accepted Solution
Pegasystems Inc.
IN
Updating the decision tree GetNextWorkCriteria should work.
Build a when rule, which determines whether this assignment is created by you or not. If the when returns false then this assignment can be worked on. Add this when to decision tree and check for false.
To check whether the assignment is created by you , you can check the pxCreateOperator property value on assignment page i.e. primary page for this decision tree.
Pegasystems Inc.
IN
Hello
I remember implementing something similar in 6.x by customizing the listview getNextWork .
This was getting called from the activity : findAssignmentInWorklist
May be worth giving it a shot in your app.
Accepted Solution
Pegasystems Inc.
IN
Updating the decision tree GetNextWorkCriteria should work.
Build a when rule, which determines whether this assignment is created by you or not. If the when returns false then this assignment can be worked on. Add this when to decision tree and check for false.
To check whether the assignment is created by you , you can check the pxCreateOperator property value on assignment page i.e. primary page for this decision tree.