Exclude assignments where operator has no skill from GetNextWork
Hi all,
I have the following situation:
There is a workbasket which has assignments which require 1 of 3 different skills. When the user clicks "Get Next Work", an assignment should just be returned when the user has the required skill for this assignment.
Following example:
- Assignment 1 requires Skill A with Urgency 20
- Assignment 2 requires Skill B with Urgency 40
- Assignment 3 requires Skill A with Urgency 30
- Assignment 4 requires Skill C with Urgency 30
- User has Skill A
- Result = Assignment 3 will be opened for the user
To make it a bit more complex: As this requirement is just a pilot, business ask to only implement this logic if an assignment will be opened for a specific workbasket. Assignments from any other workbasket will only consider urgency and no skill.
How can I achieve this?
If you don't know for sure or can't answer everything, then also a hint in the right direction would be helpful.
Thanks and Best, Marcel
Accepted Solution
Updated: 23 Apr 2020 5:49 EDT
Sopra Steria AG
CH
As there was no feedback we decided to go the following approach:
- Replace OOTB activity findAssignmentInWorkbasket with customized activity
- In this activity...
- use Report Definition instead of List View to join with pr_index_assignmentskills
- Input to Report Defintion were the user skills to use it as filter criteria
- replace Pega's Java steps in findAssignmentInWorkbasket using methods in activity
- Obj-Open-By-Handle of assignment and work object
- use Report Definition instead of List View to join with pr_index_assignmentskills
Pegasystems Inc.
IN
Consider the user has access to 2 workbaskets with assignments as below:
Workbasket 1: Assignment 1 requires Skill A with Urgency 20 Assignment 2 requires Skill B with Urgency 40 Assignment 3 requires Skill A with Urgency 30 Assignment 4 requires Skill C with Urgency 30
Workbasket 2: Assignment 5 with Urgency 10 Assignment 6 with Urgency 60
User has Skill A.
By default(with OOTB GetNextWork related application settings) when user invokes GetNextWork, Assignment 6 from Workbasket 2 is opened for the user.
However GetNextWork has an application setting GetNextWork_SkipUnskilledAssignments when enabled will return Assignment 3 from Workbasket 1.(For a skilled operator only skilled assignments are considered if GetNextWork_SkipUnskilledAssignments setting is enabled).
Let us know if you have a requirement to return any other assignment to the User.