Question
Coforge
IN
Last activity: 16 Oct 2018 12:03 EDT
ERROR - Unexpected exception caught while trying to send an email message with sender ID of < [email protected] > and addressee of < [email protected] >:
Any thought about below error
ERROR - Unexpected exception caught while trying to send an email message with sender ID of < Proprietary information hidden> and addressee of < Proprietary information hidden>:
javax.mail.MessagingException: Can't send command to SMTP host;
We are getting this exception in our production log. This is happening intermittently. We did test connectivity of the email account and the result is good.
We have more than 1000 mails triggered from this email account and out of which few (10-15 ) are getting this error which is creating a fix correspondence assignment and mail is not getting delivered to recipient.
We have worked with our network team and troubleshoot the issue but they are saying connectivity is good also we continuously pinked the email server but there is packet break found.
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Coforge
IN
CapGemini
IN
Hi,
I got the same exception in log while sending bulk emails through PEGA. Please provide the information to overcome this.
Suppose we are trying to send emails more than 5 then few of those emails are not delivered to Recipient and same exception caught in log.
Thanks
Anupama
Coforge
IN
We did not find any solution to fix at PRPC end.
So our SysOps team provided a dedicated SMTP which eventually solved our issue.
Kindly be remember that we were getting SMTP response as “421 4.4.2 Message submission rate for this client has exceeded the configured limit“