Problem symptoms:

When agent Sensor sends the message to user, the work object goes to the flow problems.

The Default email account is successfully connected.(Email account does not use ssl and test connectivity returns success)

But error writes in log file:

(pega_integrationengine_default) ERROR - Unexpected exception caught while trying to send an email message.

javax.mail.MessagingException: [EOF]

at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:1481)

at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1512)

at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:1054)

at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:634)

at com.pegarules.generated.pega_integrationengine_default.SendEmailMessage06_01_01(pega_integrationengine_default.java:739)

at com.pegarules.generated.pega_integrationengine_default.SendEmailMessage(pega_integrationengine_default.java:784)

at com.pegarules.generated.activity.ra_action_sendemailnotification_d40aa0cc5f449f0aff1c5e63fb3126d6.step6_circum0(ra_action_sendemailnotification_d40aa0cc5f449f0aff1c5e63fb3126d6.java:996)

at com.pegarules.generated.activity.ra_action_sendemailnotification_d40aa0cc5f449f0aff1c5e63fb3126d6.perform(ra_action_sendemailnotification_d40aa0cc5f449f0aff1c5e63fb3126d6.java:168)

at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3716)

at com.pegarules.generated.activity.ra_action_send_200002be69c3b4835a68cc29bb9ebcd7.step12_circum0(ra_action_send_200002be69c3b4835a68cc29bb9ebcd7.java:1376)

at com.pegarules.generated.activity.ra_action_send_200002be69c3b4835a68cc29bb9ebcd7.perform(ra_action_send_200002be69c3b4835a68cc29bb9ebcd7.java:295)

at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3716)

at com.pega.pegarules.session.internal.async.agent.QueueProcessor.runActivity(QueueProcessor.java:699)

at com.pega.pegarules.session.internal.async.agent.QueueProcessor.execute(QueueProcessor.java:580)

at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:770)

at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1087)

at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:746)

at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:818)

at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:540)

at com.pega.pegarules.session.internal.async.Agent.queueBatchActivityForAgent(Agent.java:1284)

at com.pega.pegarules.session.internal.async.Agent.queueBatchActivityForAgent(Agent.java:1105)

at com.pega.pegarules.session.internal.async.AgentQueue.run(AgentQueue.java:683)

at com.pega.pegarules.session.internal.async.Agent.runAgentTask(Agent.java:807)

at com.pega.pegarules.session.internal.engineinterface.etier.impl.AsyncServant.processAsyncTask(AsyncServant.java:191)

at com.pega.pegarules.session.internal.engineinterface.etier.impl.AsyncServant.invoke(AsyncServant.java:151)

at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:315)

at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:266)

at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:239)

at sun.reflect.GeneratedMethodAccessor64.invoke(Unknown Source) ....

Scenario:

1. Work object passed to one of the final status

2. The agent sends a letter to all parties (used workparty)

Expected result:

messages were sent

Object has closed

Actual results:

Messages were not sent.

The object is in flowproblems workbasket.

Question:

Could you please help to understand what is the reason of this error? (ERROR - Unexpected exception caught while trying to send an email message. javax.mail.MessagingException: [EOF] )

I had got the similar error when try to enable ssl to email account that does not use it(** Caught javax.mail.MessagingException, Could not connect to SMTP host: soap.bpm.lanit, port: 465).

But what is [EOF] means?

What is wrong with account or smtp server settings?

Thanks in advance!

PRPC version 6.1SP2