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Question

 Durga Vara Prasad Bali (DurgaVaraPrasad)
Royal Bank of Canada
Lead Pega Developer
Royal Bank of Canada
CA
DurgaVaraPrasad Member since 2024 17 posts
Royal Bank of Canada
Posted: Apr 10, 2018
Last activity: Apr 11, 2018
Posted: 10 Apr 2018 14:35 EDT
Last activity: 11 Apr 2018 11:21 EDT
Closed
Solved

Email account issue with TLSv1.2 protocol

Hi,

We are using Pega 7.1.5 version for our application development. Our messaging team enforced TLSv1.2 protocol now and so we are not able to send mails.

It's throwing "** Caught javax.mail.MessagingException, Can't send command to SMTP host" error. Could some one please help me out of this? Please let me know if you need some more info on this.

Thanks in advance.

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Accepted Solution

Posted: 6 years ago
Updated: 4 months ago
Posted: 10 Apr 2018 23:33 EDT
Updated: 5 Jul 2024 9:48 EDT
Shubham Shekhar (Shekhar_Shubham) Senior Solutions Engineer
Pegasystems Inc.
IN

Hi,

Can you try the suggestion mentioned in below link.

https://community.pega.com/support/support-articles/caught-javaxmailmessagingexception-cant-send-command-smtp

https://pdn.pega.com/troubleshooting-email-listener-does-not-start-ssltls-certificate-missing

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Update from Moderator 2024 : see latest Support Documents by carrying out a search here: PSC key word search

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I guess the DSS setting mentioned should fix the issue. But in case it doesn't just check the below link for known issues
https://collaborate.pega.com/discussion/troubleshooting-common-email-issues

Thank You

 

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