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 Ramprasad Reddy (RamprasadR0363) Nike USA Inc
Nike USA Inc
IN
RamprasadR0363 Member since 2017 10 posts
Nike USA Inc
Posted: August 22, 2018
Last activity: August 23, 2018
Posted: 22 Aug 2018 7:19 EDT
Last activity: 23 Aug 2018 4:24 EDT
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Deleting specific cases

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Hi,

I have an requirement in which i want to delete some specific cases with all the data related to it, like Attachments, links, assignments and correspondence emails.

Can any one suggest the best approches for it.

Regards,

Ramprasad

Data Integration
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Posted: 3 years ago
Posted: 22 Aug 2018 8:14 EDT
Marc Lasserre (MarcLasserre_GCS) PEGA Senior Principal Engineer, Technical Support
Pegasystems Inc.
FR

Hello,

You really want to delete those instances? Would be better to purge/archive them.
Posted: 3 years ago
Posted: 22 Aug 2018 9:49 EDT
Ramprasad Reddy (RamprasadR0363) Nike USA Inc
Nike USA Inc
IN

Hi,

Thanks for your suggestion,but purge/archive will delete all the workobjects from the tables and my requirement is to delete specific cases only not all.

Do we have any option to do it,please advise.

Regards,

Ramprasad
Posted: 3 years ago
Posted: 22 Aug 2018 10:18 EDT
Marc Lasserre (MarcLasserre_GCS) PEGA Senior Principal Engineer, Technical Support
Pegasystems Inc.
FR

Well,

I don't know if we an Out-Of-The-Box mechanism to this. Firstable because we rarely delete WorkObjects and also because from a customer to another many things could be added to a case.

So are you talking about launching an activity to do this like in Production for example or are you having direct access to the database instances to do it like in Dev environment.
Posted: 3 years ago
Posted: 23 Aug 2018 4:24 EDT
Gayatri Nistala (Gayatri) incessant
incessant
IN

I don't think we have OOTB, if you want to delete you have to delete everything seperately.

i,e delete attachments related to case from link-attachment as well as work-attach-file tables.

      cases from work table etc.

 

We'd prefer it if you saw us at our best.

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