Restore activity was calling everytime even it was deleted from specific ruleset
Hi,
We have an activity in one of locked ruleset. due to some urgent requirements, we have save as this activity in production ruleset with amendments. now this requirement was no longer required.
I have open the history and restore this activity. but system still calling same rule as I amended previously.
I have tried below scenarios also, but system still calling the restored activity.
1) save as the restored activity in another higher production ruleset(from 01-03-01 to 01-03-02)
2) Deleted the activity from production ruleset
I have tried to opening called activity from tracer, getting the below error in both above scenarios.
**Failure opening the Rule Instance
Hi,
We have an activity in one of locked ruleset. due to some urgent requirements, we have save as this activity in production ruleset with amendments. now this requirement was no longer required.
I have open the history and restore this activity. but system still calling same rule as I amended previously.
I have tried below scenarios also, but system still calling the restored activity.
1) save as the restored activity in another higher production ruleset(from 01-03-01 to 01-03-02)
2) Deleted the activity from production ruleset
I have tried to opening called activity from tracer, getting the below error in both above scenarios.
**Failure opening the Rule Instance
|
||||
|
|
Could someone please help to resolve this issue? why system is calling this restored activity every time even it is not available.
***Edited by Moderator Marissa to update platform capability tags****
Coforge Technologies (Erstwhile Incessant Technologies)
GB
Could you please provide more information, which activity you are trying to restore, Is the activity in production rulesets is deleted.
Xchanging Technologies
IN
Hi Praveen,
I Have save as the activity in production ruleset same as locked ruleset activity. after that made some amendments in production ruleset activtivty. application is mapped to production ruleset also.
now customer suggested, requirement is no longer required. I just open the activity in production ruleset and restored to before amendments stage and restored successfully back to normal.
but same rule calling while tracing and getting the attached error while opening the rule from tracer.
Xchanging Technologies
IN
Hi Deva,
Yes done,revalidate and save the parent activity. i will check and confirm the status.
and also i have removed the marker files in server level, but still calling the same activity.
Swedbank AB
SE
we have faced similar issue and marker file deletion also did not help. We could resolve the issue with revalidate of parent rule.
Xchanging Technologies
IN
Hi,
It got resolved after 24 hours schedule agents runs. don't know exactly which agent resolve this issue. but after run the below agents, system pick the correct ruleset version activity.
SystemCleaner
RuleUsageSnapshot
InitializeHealthInfo