Delete assignment and advance the flow automatically .
Hi ,
How to delete assignment and resume the flow automatically.
Use case: we have approval based system where system requires multiple approvals before case gets resolved. if current assignee of the task is not available then we should able to delete the assignment and resume the flow to create further assignment .
Pegasystems Inc.
FR
Hello,
Do you have an SLA running on this assignment ? On the SLA you can use an Activity to verify if the current assignee is available or not.
If not then triggering the ResumeFlow (FlowAction) will delete the current assignment and push the flow to the next stage automatically.
Skandiabanken
SE
we can't keep predefined SLA values to resume the flow, as it has to be done on demand by user.
The case has two or more approvers and it follows the sequential order . let's say if approver1 has approved the his current task then case creates new assignment and gets routed to the approver2 but later business don't want to take approval from approver 2 and it should go create a task for approver3.
we can't use reassign functionality here as task would be different for approver 2 and approver3 . we need to delete the assignment from approver worklist and let resume the flow further .
Virtusa Consulting UK
GB
Skandiabanken
SE
we can't keep predefined SLA values to resume the flow, as it has to be done on demand by user.
The case has two or more approvers and it follows the sequential order . let's say if approver1 has approved the his current task then case creates new assignment and gets routed to the approver2 but later business don't want to take approval from approver 2 and it should go create a task for approver3.
we can't use reassign functionality here as task would be different for approver 2 and approver3 . we need to delete the assignment from approver worklist and let resume the flow further .
Pegasystems Inc.
IN
Define a SLA and place 00:00:00 as the timings and then make the operator availabilty to unavailble and palce the below code in the when condition
@(Pega-RULES:DateTime).DateTimeDifference(.pyLastSignon, @(Pega-RULES:DateTime).CurrentDateTime(), "m")<0
and then call the resume flow activity
Hope this works
Regards
Prasanth