Question
Estes Forwarding Worldwide
US
Last activity: 7 Mar 2023 10:02 EST
Child Case Preview is Blank
When I try to preview a child case, I get a blank preview:
I'm able to view the parent. I have made no changes to the OOTB widget:
Why is this happening and how can I get the preview to work?
Pegasystems Inc.
IN
@DevinD16607791 Hi, Can you please trace and check if you see any errors in tracer? Also please check the logs and share if there are any exceptions.
Updated: 6 Mar 2023 9:37 EST
Estes Forwarding Worldwide
US
@SrinidhiM There are no errors in the tracer. And I'm not seeing much in logs. Which logs should I be looking in?
I'm now experiencing the issue with all cases.
Pegasystems Inc.
IN
@DevinD16607791 You have to see it in Pega category. Also please check if you have any checkouts?
Estes Forwarding Worldwide
US
@SrinidhiM No rules checked out that would effect the case preview:
And logs aren't showing anything that would pertain to preview panel:
ITStarter is a different app than the one in question. I selected preview multiple times, with failure, and nothing in the logs.
Pegasystems Inc.
IN
@DevinD16607791 Hi Can you please check if there are any filters applied if yes please remove that and check if there are any logs? Can you please explain more ITStarter is a different app meaning?
Estes Forwarding Worldwide
US
@SrinidhiM I removed the filter and got the following:
@SrinidhiM I removed the filter and got the following:
2023-03-07 09:25:56,556 [ default task-8] [TERTIARY_0] [ ] [ ITStarter:01.01.01] ( mgmt.util.URLAccessContext) WARN citipoclb.estesinternal.com| Proprietary information hidden - URLAccessModeWarn:URLAccessPermitted URLAccessDetail ActionTampered IActionRequest class instance is null. None of the parameters(fixed/enum/client) got registered. 2023-03-07 09:30:12,861 [ default task-44] [TABTHREAD1] [ ] [sProcessing:01.01.01] (il.classloader.PRClassLoaderDB) WARN citipoclb.estesinternal.com| Proprietary information hidden devin.dyer - Replacing definition: org.apache.logging.log4j.core.Appender 2023-03-07 09:32:38,776 [ default task-46] [ Tracer] [ ] [sProcessing:01.01.01] (il.classloader.PRClassLoaderDB) WARN citipoclb.estesinternal.com| Proprietary information hidden devin.dyer - Replacing definition: Pega.Activity 2023-03-07 09:33:29,450 [egaRULES-MasterAgent] [ STANDARD] [ ] [ ] ( internal.async.Agent) INFO - System date: Tue Mar 07 09:33:29 EST 2023 Total memory: 8,589,934,592 Free memory: 5,631,852,200 Requestor Count: 38 Shared Pages memory usage: 0% Current number of threads: 157 2023-03-07 09:40:05,063 [ default task-35] [ STANDARD] [ ] [sProcessing:01.01.01] (il.classloader.PRClassLoaderDB) WARN citipoclb.estesinternal.com| Proprietary information hidden devin.dyer - Replacing definition: com.pega.ibm.icu.math.BigDecimal 2023-03-07 09:40:05,133 [ default task-35] [ STANDARD] [ ] [sProcessing:01.01.01] (il.classloader.PRClassLoaderDB) WARN citipoclb.estesinternal.com| Proprietary information hidden devin.dyer - Replacing definition: com.google.gson.JsonElement 2023-03-07 09:40:05,133 [ default task-35] [ STANDARD] [ ] [sProcessing:01.01.01] (il.classloader.PRClassLoaderDB) WARN citipoclb.estesinternal.com|REDACTED IP devin.dyer - Replacing definition: com.google.gson.JsonObject 2023-03-07 09:40:06,049 [ default task-35] [ STANDARD] [ ] [sProcessing:01.01.01] (il.classloader.PRClassLoaderDB) WARN citipoclb.estesinternal.com|REDACTED IP devin.dyer - Replacing definition: org.apache.commons.lang3.StringUtils 2023-03-07 09:43:29,579 [egaRULES-MasterAgent] [ STANDARD] [ ] [ ] ( internal.async.Agent) INFO - System date: Tue Mar 07 09:43:29 EST 2023 Total memory: 8,589,934,592 Free memory: 4,342,006,384 Requestor Count: 38 Shared Pages memory usage: 0% Current number of threads: 152 2023-03-07 09:53:29,710 [egaRULES-MasterAgent] [ STANDARD] [ ] [ ] ( internal.async.Agent) INFO - System date: Tue Mar 07 09:53:29 EST 2023 Total memory: 8,589,934,592 Free memory: 3,413,392,400 Requestor Count: 38 Shared Pages memory usage: 0% Current number of threads: 153 2023-03-07 09:54:42,233 [ default task-21] [TABTHREAD0] [ ] [sProcessing:01.01.01] (il.classloader.PRClassLoaderDB) WARN citipoclb.estesinternal.com|REDACTED IP devin.dyer - Replacing definition: com.pega.platform.executionengine.intrinsic.PageUtility
Do you see any potential issues here?