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Question

 Ammar Aldaffaie (AmmarA07)
Willis Towers Watson

Willis Towers Watson
US
AmmarA07 Member since 2018 8 posts
Willis Towers Watson
Posted: Feb 20, 2019
Last activity: Feb 20, 2019
Posted: 20 Feb 2019 13:14 EST
Last activity: 20 Feb 2019 16:18 EST
Closed

Chat Authentication

Hi,

I'm new to chat but I did some research and it says if I provide the ContactId my chat should come in authenticated however, this is not working for me.

The chat is being received as anonymous not verified.

Can anyone please help?

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Posted: 5 years ago
Posted: 20 Feb 2019 16:09 EST
Marissa Rogers (MarissaRogers)
MOD
Principal Knowledge Management Specialist
Pegasystems Inc.
US

Hi @AmmarA07!

We're currently having an Ask the Expert session on Chat with our Product Owner Avishek! You should go ask him your question in his session:

Ask the Expert - Pega Customer Service Chat and Messaging with Avishek Banerjee

Thanks!

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