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Question

 Ammar Aldaffaie (AmmarA07) Willis Towers Watson
Willis Towers Watson
US
AmmarA07 Member since 2018 8 posts
Willis Towers Watson
Posted: Mar 14, 2019
Last activity: Mar 17, 2019
Posted: 14 Mar 2019 20:22 EDT
Last activity: 17 Mar 2019 12:22 EDT
Closed

Watch a real-time chat or Join a chat

Hi,

I'm working on Pega chat and I would like to monitor chats in real-time and are able to take action such as watch a real-time chat or Join a chat.

Can you please give some direction on that, please.

Thank you

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Posted: 5 years ago
Posted: 17 Mar 2019 12:22 EDT
Chandrasekhar Gollamudi VN (chandrasekhar_g) PEGA Senior Manager, Technical Support - Runtime Engine and Search
Pegasystems Inc.
IN

Hi,

Kindly check below links. These will give the all features of Pega Chat.

https://www.pega.com/products/crm-applications/customer-service/live-chat

https://community.pega.com/knowledgebase/products/chat

 

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