Hi @AJAYR16863281,

When switching from agents to Queue Processors for SLA processing, older queued items from the agent will not automatically transition to the Queue Processor. This happens because the queued items are stored in the agent's data base table , and Queue Processors use a different mechanism (Kafka and Stream services).

 Manually Process Old Queued Items:    - You need to manually handle the older agent-based queues, either by:     Processing them manually using the Admin Studio. Re-queueing them into the Queue Processor system by writing a custom utility that reads the legacy queue and re-queues the items into the new Queue Processor.

Old queued items for SLAs in the agent system will not execute under the new Queue Processor system, so they must be processed manually or migrated.

Regards,

Mohd Qizer Uddin