Closed
How to execute a SLA from a branch with an agent?
Hello Pega comunnity.
I have the following technical challenge.
How to execute a SLA from a branch with an agent?
Thank you
Regards
This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.
Hello Pega comunnity.
I have the following technical challenge.
How to execute a SLA from a branch with an agent?
Thank you
Regards
SLAs are processed by OOTB standard agent rules. You don't need to configure anything explicitly to process SLA rules even if they are in branch rulesets.
The agent that processes SLA events uses the access group of the operator who created the assignment as its security context. Therefore:
... then the SLA in the branch will be run by the SLA agent.
Question
Question
Question
Question
Question
Question
Question
Question
Discussion
Question
Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.