Multiple AccessGroup for an Agent?
Hello,
I have an agent that is running an activity.
My agent has an AccessGroup defined, but this activity is running a report definition. So I'd like my agent to run this activity several time, each time with a different AccesssGroup (I can't duplicate my agent in another RuleSet, which would have allow me to set another AccessGroup).
Is such a thing possible? I tried to edit the activity in order to dynamically change the AccessGroup in it but it didn't affect my report definition.
Thanks in advance.
Verizon Data Services
IN
If it is a standard agent , where you are queuing for an item then , yes you can dynamically update the access group based on some conditions. It is just that you have to set the access group in the step page on which you are queuing for an agent,.
Iriz Consulting
FR
The agent is in advance mode. Also how would you define your access group? I tried to change many pages containing the access group info, yet the report still retrieve the data linked to the original access group...