Question
Virtusa PVT Ltd
LK
Last activity: 25 Sep 2022 5:27 EDT
SLA Correspondence
How can impelment the SLA when the deadline is reached reporting manager of the current user should receive an escalation email stating the user name.
Lantiqx
IN
@Mohamed_Akeel In SLA , you escalate when ever goal, deadline or passeddead lines reached
we have an option “action“ for every milestone ther you select notify manager and customise what to be send as email
Updated: 24 Sep 2022 3:57 EDT
Virtusa PVT Ltd
LK
@SatishS84 I set action to notify to the manager but I got this error. see the image below
TALENTSPRINT HYDERABAD
IN
@Mohamed_Akeel the reporting manager operator record might be not having the email id mentioned.
Lantiqx
IN
@Mohamed_Akeel firstly, to send an email , you need to do email configuration . Without that you cannot send an email .
secondly , to email address is not configured properly. Do trace it to check.
Updated: 25 Sep 2022 5:27 EDT
Virtusa PVT Ltd
LK
@SatishS84 I have attached some snaps, pls check it.