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Question

 Rohit Rajdeb (RohitR)
Lloyds Banking Group
Rohit Rajdeb
Lloyds Banking Group
GB
RohitR Member since 2014 1 post
Lloyds Banking Group
Posted: 5 days 22 hours ago
Last activity: 4 days 14 hours ago
Posted: 12 Dec 2024 5:46 EST
Last activity: 13 Dec 2024 13:32 EST

SLA Agent Queue Monitoring and Alerting

Reg PEGA OOTB Agent "Service Level Events". The agent picks up the Items from "SYSTEM-QUEUE-SERVICELEVEL". On many occasions we have seen a delayed processing of the items from this queue. How can we achieve monitoring and alerting solution, which alerts us when the Items in the queue goes past the current date and time. Currently there are no alerting configured on PDC.

***Edited by Moderator Marissa to add Product & Capability tags***
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Posted: 4 days ago
Posted: 13 Dec 2024 13:32 EST
Ramesh Sangili (RameshSangili)
PEGA
Lead System Architect
Pegasystems Inc.
CA

@RohitR

Could you please check this solution to fix the delayed SLA items?

https://support.pega.com/support-doc/troubleshooting-and-avoiding-delays-in-sla-agent-processing

I believe there is no event to trigger the PDC events based on delayed queued items for SLA.

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