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Question

 Kritika Singh (kritikas8685)
Noida Institute of Engineering and Technology

Noida Institute of Engineering and Technology
IN
kritikas8685 Member since 2018 3 posts
Noida Institute of Engineering and Technology
Posted: Sep 4, 2019
Last activity: Sep 5, 2019
Posted: 4 Sep 2019 13:53 EDT
Last activity: 5 Sep 2019 6:32 EDT
Closed

Agent or sla

Hi,

I want to send email notifications to the user every 10:am as a reminder how this requirement can be done?

***Edited by Moderator: Lochan to update platform capability tags***

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Case Management

Posted: 5 years ago
Posted: 4 Sep 2019 14:36 EDT
Abhishek Goel (goela1) Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Kritika,

You can configure Agent to perform this functionality by invoking OOTB activity 'SendEmailNotification' and setting the pattern as 'Recurring'. Also, configure the time by clicking on the Advanced button while creating the agent. 

Thank you,

Abhishek Goel

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Posted: 5 years ago
Posted: 5 Sep 2019 4:42 EDT
Uday Kumar Reddy Teegala (teegu) Senior Technical Solutions Engineer
Pegasystems Inc.
IN

You can done this requirement using the Advanced agent in the Recurring mode so that agent activity will run for every 10 min. 

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