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Question

 vinaykanth manthena (vinaykanthm) paypal
paypal
US
vinaykanthm Member since 2014 3 posts
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Posted: Jun 2, 2017
Last activity: Jun 7, 2017
Posted: 2 Jun 2017 3:43 EDT
Last activity: 7 Jun 2017 3:58 EDT
Closed

SLA Agent Throughput Tuning

We are using 7.1.8 Version.In Some of the PDN Articles it has been mentioned that by updating the settings namely ‘slaunitstoprocess’, ‘slaunitstoretrieve’ and ‘slarefreshlisteachiteration’, we can tune the ServiceLevelEvents Agent.

Can you please let us wether the SLA Agent(7.1.8 PRPC) is using the above named system settings to retrieve and process the SLA Assignments?

***Updated by Moderator: Marissa to update categories***

Case Management
Posted: 6 years ago
Posted: 3 Jun 2017 20:34 EDT
Mohammad Asif Hasan (Mohammad_Asif_Hasan) EPAM Systems, Inc. Mohammad Asif Hasan
EPAM Systems, Inc.
ES

Hi Vinayk,

To answer your query, I could see the above systems settings are available in Pega 7.1.8 as well though, I am not sure about implementation.

Please let me know, PDN article which you have referred.
Posted: 6 years ago
Posted: 7 Jun 2017 3:58 EDT
Lochana Durgada Vijayakumar (Lochan_DV) PEGA Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hello!

Do you mind sharing the SR number with us please? We will then be able to connect your post with the SR for effective troubleshooting.

Thank you,

We'd prefer it if you saw us at our best.

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