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Question

 Will Cho (Will Cho)
PEGA
Principal System Architect
Pegasystems Inc.
US
Will Cho Member since 2008 158 posts
PEGA
Posted: Sep 29, 2021
Last activity: Sep 30, 2021
Posted: 29 Sep 2021 10:49 EDT
Last activity: 30 Sep 2021 15:48 EDT
Closed
Solved

Access group used by SLA agent

What access group is used by SLA agent to process an assignment when the SLA meets the goal/deadline time?

Pega-ProCom which runs ServiceLevelEvents agent has an empty access group by default, and it seems working fine.

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Pega Platform 8.6.1
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  • Prameela Yella

Accepted Solution

Posted: 3 years ago
Updated: 3 years ago
Posted: 29 Sep 2021 12:23 EDT
Updated: 30 Sep 2021 15:48 EDT
Nirmalya Sen Sharma (Nirmalya.SenSharma)
Ernst & Young LLP
Program Manager
Ernst & Young LLP
MT

@Will Cho

It's a standard agent that means it will use the authorization context of the requestor who queued this work to SLA agent's queue. That's the reason it will work just fine without any explicit mention of Agent access group.

Thanks

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