I am looking for guidance on how to create a throughput report that displays the number of cases created vs the number of cases resolved, grouped by case type and customer for a given date range. Can anyone provide me with the steps to accomplish this task? Thank you in advance for your help!
But If you are trying to show that count in UI, then you have to create two RD's with 1. pyID -Count and pyStatus= New 2. pyID -Count and pyStatus= Resolved. This RD can be referred in property and you can show the count in UI.
If you are trying to show in a report, then there is no direct metod, but we can achieve with customized way. You can use the above same RD's and Copy those results into New Data page properties individually by DT. This way we can show all the counts in a report with different status in single row.
Hope its helps, Happy Learning....!!
Posted: 4 months ago
Updated: 4 months ago
Posted: 1 May 2023 11:13 EDT Updated: 1 May 2023 11:14 EDT