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Question

 Suraj Bhandary (BhandaryS16940149)
Advanzia

Advanzia
LU
BhandaryS16940149 Member since 2023 1 post
Advanzia
Posted: Feb 21, 2024
Last activity: Mar 6, 2024
Posted: 21 Feb 2024 7:02 EST
Last activity: 6 Mar 2024 7:55 EST

Unable to Setup PDC alert for Broken Items

Hi Team

I cant see an option to setup alert in PDC for any increase in broken items queue. Can see something like case Summary but no option to add Broken items queue in it. I see similar question was asked in Getting notified for Broken Queue items but i dont see steps or document that can help me to achieve this alert to be setup.


***Edited by Moderator Rupashree to add Capability tags***
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Posted: 10 months ago
Posted: 6 Mar 2024 7:55 EST
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@BhandaryS16940149 such a document does not exist as this is customisation.

PDC not sending Job scheduler failure alert

Tool for Alerting Broken Queue cases

Viewing an agent queue item's XML and error messages

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