Question
Advanzia
LU
Last activity: 6 Mar 2024 7:55 EST
Unable to Setup PDC alert for Broken Items
Hi Team
I cant see an option to setup alert in PDC for any increase in broken items queue. Can see something like case Summary but no option to add Broken items queue in it. I see similar question was asked in Getting notified for Broken Queue items but i dont see steps or document that can help me to achieve this alert to be setup.
***Edited by Moderator Rupashree to add Capability tags***
@BhandaryS16940149 such a document does not exist as this is customisation.
PDC not sending Job scheduler failure alert
Tool for Alerting Broken Queue cases
Viewing an agent queue item's XML and error messages