Question
Midland Credit management
IN
Last activity: 8 Aug 2024 11:36 EDT
PDC to Service Now integration - Defining what type of alerts gets created into incidents
We have a requirement to create integration b/w PDC and ServiceNow, which have configured and is validated successfully in PDC. 1)Now before we proceed we were looking is there something from PDC side which can handle which type of alerts gets created into incident ? Is it like once the integration is configured all alerts gets created into the decided table (Incident/event) in SNOW and if so is there any way we can separate out on basis of alert category ? 2)So if we configure any integration in PDC does it gets configured for all systems ? I see even after changing systems the integration is visible in all systems.
Pegasystems Inc.
GB
1) , PDC allows you to select which event-based notifications should be sent to ServiceNow. This means you can filter out certain alerts based on their priority or category. 2) The integration configuration in PDC is not system-specific. Once you set up the integration, it will be applicable to all systems in PDC. This is why you see the integration visible across all systems.
⚠ This is a GenAI-powered tool. All generated answers require validation against the provided references.
Integrations with project management tools in Pega Diagnostic Center
Integrating Pega Diagnostic Center with ServiceNow