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Question

 Ria Bag (RiaB6051)
Nike

Nike
IN
RiaB6051 Member since 2019 1 post
Nike
Posted: Jun 21, 2023
Last activity: Jun 23, 2023
Posted: 21 Jun 2023 2:30 EDT
Last activity: 23 Jun 2023 3:44 EDT
Closed
Solved

PDC integration with Service Now

We would like to integrate Pega Alerts notifications in PDC with Service Now so that an incident is created in Service Now for the alerts that are generated in PDC. Once we set up the integration, will it be possible to filter out certain high priority alerts to be sent to Service Now instead of all alerts? Is there any documentation around the configuration changes that needs to be performed to achieve this functionality?

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Pega Diagnostic Center
Data Integration
Manufacturing
Senior System Architect

Accepted Solution

Posted: 1 year ago
Updated: 1 year ago
Posted: 22 Jun 2023 6:05 EDT
Updated: 23 Jun 2023 3:44 EDT
Lukasz Zajac (Lukasz Zajac)
PEGA
Principal Product Manager
Pegasystems Inc.
PL

Hi @RiaB6051

Documentation for Service Now integration is available here:

https://docs.pega.com/bundle/predictive-diagnostic-cloud/page/predictive-diagnostic-cloud/reference-guide/integrating-pega-predictive-diagnostic-cloud-with-servicenow.html

 

When configuring event based notifications you can select which one should be sent to Service Now.

https://docs.pega.com/bundle/predictive-diagnostic-cloud/page/predictive-diagnostic-cloud/reference-guide/managing-notifications-in-pega-predictive-diagnostic-cloud.html

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