Question
Anthem
US
Last activity: 25 Sep 2019 9:38 EDT
PDC - ServiceNow Integration reference documentation.
Hi Karuppan (@Karuppan)
As discussed,Please provide the documentation link details for "PDC - ServiceNow Integration".
Thank you.
***Edited by Moderator: Lochan to update SR details***
Accepted Solution
Pegasystems Inc.
US
For PDC to integrate with serviceNow, it must be accessible from PegaCloud so PDC can send API calls. If you are using the hosted serviceNow service, your service endpoint is accessible by default. If you are running private on premise serviceNow, you need to provide a URL that is accessible from the internet. If your ServiceNow is on premise and there is no URL or network path to accept a message from PegaCloud, you can't integrate PDC with ServiceNow
Pegasystems Inc.
IN
Hi Pradeep,
Please refer below:
https://community.pega.com/knowledgebase/integrating-pega-predictive-diagnostic-cloud-servicenow
Anthem
US
Thank you Arvind.
Running into the following issue "ConfigSaveStatus:Unable to connect to ServiceNow server".
PFA for the corresponding screenshot.
Pegasystems Inc.
IN
Refer documentation for ServiceNow and let us know in case still you face any issue.
https://community.pega.com/knowledgebase/integrations-pega-predictive-diagnostic-cloud
Updated: 23 May 2019 15:42 EDT
Anthem
US
This is not helping.
You have just pointed me to the same referenced document link.
I am looking for debug or troubleshooting steps to resolve the following issue :"ConfigSaveStatus:Unable to connect to ServiceNow server".
Hi Moderators,
Please route this PDN post to Andy Werden (@WERDA) and his team.Thank you.
Pegasystems Inc.
US
I have tagged Andy (@WERDA) in your post. Please refrain from sharing email addresses on the Pega Support Community.
Thank you!
Anthem
US
Hi Moderators,
No response has been obtained yet.Please follow up with Andy or any other point of contact.
Thank you.
Accepted Solution
Pegasystems Inc.
US
For PDC to integrate with serviceNow, it must be accessible from PegaCloud so PDC can send API calls. If you are using the hosted serviceNow service, your service endpoint is accessible by default. If you are running private on premise serviceNow, you need to provide a URL that is accessible from the internet. If your ServiceNow is on premise and there is no URL or network path to accept a message from PegaCloud, you can't integrate PDC with ServiceNow