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Question

 Niladri Mandal (Niladri)
TCS

TCS
US
Niladri Member since 2015 10 posts
TCS
Posted: Feb 2, 2021
Last activity: Feb 3, 2021
Posted: 2 Feb 2021 15:58 EST
Last activity: 3 Feb 2021 1:39 EST
Closed

"Case XXX-123 already open" message popped up while opening a case from notification bell icon.

unwanted "Case XXX-123 already open" message popped up while opening a case from notification bell icon, while case is not exactly opened in back end also there is no lock by the user.

This behavior is observed only in case manager portal , not in case worker portal. Not sure how Pega ootb behavior differs in between 2 different portal, If anyone faced similar issue and got any fix for this ,please share your views.

I have checked few similar post in different scenario (use of script) but that didn't help to get rid of the alert when open the case from notification bell icon.

***Edited by Moderator: Pooja Gadige to change content format from Discussion to Question***
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Pega Platform 8.3.4
Case Management

Posted: 3 years ago
Posted: 3 Feb 2021 1:39 EST
Saikat Chakrabortty (Saikat_Chakrabortty)
Capgemini
Pega Developer
Capgemini
IN

@Niladri

I think case manager portal is having multi doc dynamic container in the portal. So, the case is open in an document in the background may be in review mode(no lock). Change the dynamic container to single document, it should fix the issue.

 

Saikat

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