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Question

 bharath thupakula (bharatht1133)
National Australia Bank Ltd
bharath thupakula
National Australia Bank Ltd
AU
bharatht1133 Member since 2019 3 posts
National Australia Bank Ltd
Posted: Jul 25, 2019
Last activity: Jul 29, 2019
Posted: 25 Jul 2019 11:00 EDT
Last activity: 29 Jul 2019 22:23 EDT
Closed

Bulk Transfer Failure

When I Bulk transfer cases ,few cases are getting stuck in pyBulkProcessing work queue. Nothing can be inferred from agent tracer events.

All the case are getting queued without any error. There are no exceptions and there are no errors also.

Kindly share your thoughts.

***Edited by Moderator: Lochan to update platform capability tags***

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Pega Platform
Case Management
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Posted: 5 years ago
Posted: 26 Jul 2019 12:57 EDT
Mike Townsend (MikeTownsend_GCS) Director, Technical Support, Customer Service
Pegasystems Inc.
US

Hello,

Can you please share a bit more context? When you say "getting stuck in pyBulkProcessing work queue" what do you mean by stuck? Are there stuck queue items? Do they have errors in them? It's hard to offer suggestions without a bit more context to go off of.

Thanks,
Mike

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Posted: 5 years ago
Posted: 29 Jul 2019 22:23 EDT
bharath thupakula (bharatht1133)
National Australia Bank Ltd
bharath thupakula
National Australia Bank Ltd
AU

Hi Mike,

The cases are in pyBulkProcessing and those are never processed. After the cases are processed by agent, it will send a mail with the data how many cases are successful. I have traced the agent and checked that agent is not picking up some cases for processing. It doesnt have any errors.

Steps to reproduce: 1) In Bulk Action select 150 cases.

2) Transfer those cases to a work-queue.

You can see only few gets transferred and remaining stuck in pyBulkProcessing.

 

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