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Question

 Sudip Dutta (SUDIP_DUTTA)
Cognizant Technology Solutions
Manager - Projects
Cognizant Technology Solutions
GB
SUDIP_DUTTA Member since 2013 5 posts
Cognizant Technology Solutions
Posted: Jan 18, 2019
Last activity: Jan 18, 2019
Posted: 18 Jan 2019 4:03 EST
Last activity: 18 Jan 2019 6:15 EST
Closed

Auto tab switch to a specific tab after case tab close

The application is in 7.4. We have a client requirement like below

On Login user should see the "My workbasket" tab by default. Now he opens one case from basket (while opening the case also gets transferred to Users Work list) and after approving the case closes it. After closing the case tab they want to automatically switch to "My Work List" tab. We are having trouble with this auto switch to a particular tab. Currently system is switching to the last opened tab. Is there any OOTB way to achieve it?

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User Experience

  • Eikichi Ueda
Posted: 5 years ago
Posted: 18 Jan 2019 6:15 EST
Sudip Dutta (SUDIP_DUTTA)
Cognizant Technology Solutions
Manager - Projects
Cognizant Technology Solutions
GB

If we refresh the portal wont it be the default tab of "My Work Basket" again? we would like to switch to "My Work List" tab.

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