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Question

 Adithya Acharya (Adithya_Acharya)
Virtusa

Virtusa
US
Adithya_Acharya Member since 2012 66 posts
Virtusa
Posted: May 25, 2017
Last activity: Jul 13, 2017
Posted: 25 May 2017 15:54 EDT
Last activity: 13 Jul 2017 3:52 EDT
Closed
Solved

Tabs not closing even after Logoff

Hi ,

Even after logging off the application , the tabs which was opened does not get closed , when i try to login again , along with home tab other tabs which was previously opened is displayed , this is happening in OOTB pegaRules applications , Attached is the screen for reference .

Appreciate if you can help me out on this

Pega version : 7.17

App server : web Logic

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Dev/Designer Studio

Posted: 8 years ago
Posted: 25 May 2017 21:06 EDT
Susan Liu (SusanLiu_GCS) Senior Principal Engineer, Technical Support, Runtime Engine
Pegasystems Inc.
US

Hi Adithya, 

I have seen this happens. 

For example, I launch CS Interaction Portal in Designer Studio and then open a demo pop - CONNOR. A new tab with Ms. Connor's info is displayed. If I log out this portal and re-log in, the demo pop tab is still there. see attached. 

The tabs that are displayed in the Interaction portal are driven by several requestor level data pages.
So, even if the requestor logs out of the Interaction portal, that data page still remains active, since their requestor is still present on the designer studio.
This means that when users launch the Interaction Portal again, those tabs are recreated based on the data page.
This is an expected behavior. 

Thanks,

Susan

 

 

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Accepted Solution

Posted: 8 years ago
Posted: 31 May 2017 22:01 EDT
Adithya Acharya (Adithya_Acharya)
Virtusa

Virtusa
US

Thanks , its fine in case of custom portal , but i faced this in designer studio .

anyways this is resolved now with few prconfig changes related to High Availability .

Thanks.

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Posted: 8 years ago
Posted: 13 Jul 2017 3:52 EDT
Vigneshwaran Aravindhan (VigneshAravind)
Cognizant
Senior Technology Architect
Cognizant
IN

Hello Adithya,

We are facing this issue in 7.2.1

Kindly let us know what changes were made in prconfig to resolve your issue. (Tag names and the corresponding values would help)

Thanks

Vignesh

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