@Bhargavj3227  Just to clarify, Are you looking for a way to configure the CTI Link so that it uses a dynamic server URL at runtime—rather than a static one—based on the environment (e.g., Dev, QA, Prod)? This would help ensure the correct server is targeted automatically during deployments across different environments.

@Bhargavj3227 

To use a dynamic URL in the CTI Server URL field, you can store the URL in a Dynamic System Setting (DSS) so that it can change based on the environment. Create a DSS with a name like CTI/ServerURL and put the correct URL value for each environment. Then, in the CTI link configuration, refer to it using =DSS:CTI/ServerURL. You can also use a property or data page to hold the URL and refer to it using =D:PageName.PropertyName or =Param.URL. This way, you don’t need to hardcode the server URL and can manage it easily for different setups like Dev, Test, and Prod. This approach makes your CTI configuration more flexible and easy to update